🖥️ IT

Contoso Ltd. · FY2026
📊 Data source: Contoso Portal
14
Open tickets
3
Critical
21
Assets in use

Support tickets

IDSubjectRequesterAssigneeCategoryPriorityStatus
TKT-9001Laptop won't boot after updateJames CarterSara HaddadHardwareHighIn Progress
TKT-9002VPN drops every few minutesGrace SullivanSara HaddadNetworkMediumOpen
TKT-9003Need access to Finance SharePointChloe MartinDaniel OkaforAccessLowResolved
TKT-9004Outlook not syncing on mobileElena PetrovaSara HaddadEmailMediumOpen
TKT-9005Production DB latency spikeMateo GarciaAiko TanakaSoftwareCriticalIn Progress
TKT-9006Request new monitorTomás RiveraDaniel OkaforHardwareLowClosed
TKT-9007License renewal for Analytics SuiteChloe MartinDaniel OkaforSoftwareMediumOpen
TKT-9008MFA reset for new hireNoah KimSara HaddadAccessHighResolved
TKT-9009SSO login loop on analytics portalDiego HerreraNina KovalenkoSoftwareHighIn Progress
TKT-9010Phishing email reported by FinanceLeah GoldbergCarlos MendozaEmailCriticalIn Progress
TKT-9011Warehouse scanner won't connect to WiFiSophie LaurentThomas BauerNetworkMediumOpen
TKT-9012Provision laptop for new sales hireBianca RossiThomas BauerHardwareMediumOpen
TKT-9013Power BI dataset refresh failingVictor NguyenPriyanka RaoSoftwareHighOpen
TKT-9014Grant Marketing access to CRM reportsTomás RiveraDaniel OkaforAccessLowResolved
TKT-9015VPN certificate expired for remote staffPatrick DoyleCarlos MendozaNetworkHighResolved
TKT-9016Email distribution list not deliveringEmma ClarkeSara HaddadEmailMediumOpen
TKT-9017Production API gateway 5xx errorsNina KovalenkoAiko TanakaSoftwareCriticalOpen
TKT-9018Replace failing SSD in workstationLinda ParkThomas BauerHardwareMediumIn Progress
TKT-9019Onboard contractor to TeamsIsabel MorenoDaniel OkaforAccessLowClosed
TKT-9020Slow file share access from DenverMateo GarciaNina KovalenkoNetworkMediumOpen

Assets

IDTypeModelAssigned toStatusValue
AST-1001LaptopSurface Laptop 7Elena PetrovaIn Use$1,899
AST-1002LaptopSurface Laptop 7James CarterIn Use$1,899
AST-1003LaptopMacBook Pro 14Grace SullivanIn Use$2,499
AST-1004MonitorDell U2723QETomás RiveraIn Use$619
AST-1005ServerDell PowerEdge R760—In Use$14,500
AST-1006PhoneiPhone 16Sofia RomanoIn Use$999
AST-1007LaptopSurface Laptop 7—In Stock$1,899
AST-1008LicenseContoso Analytics Suite (50 seats)—In Use$60,000
AST-1009LaptopLenovo ThinkPad X1—Retired$0
AST-1010LaptopMacBook Pro 16Amara OkekeIn Use$3,199
AST-1011LaptopSurface Laptop 7Hiroshi SatoIn Use$1,899
AST-1012LaptopDell XPS 15Nina KovalenkoIn Use$2,199
AST-1013LaptopDell XPS 15Priyanka RaoIn Use$2,199
AST-1014MonitorLG UltraFine 32Victor NguyenIn Use$799
AST-1015MonitorDell U2723QEAmara OkekeIn Use$619
AST-1016PhoneiPhone 16Aiko TanakaIn Use$999
AST-1017PhoneSamsung Galaxy S25Mateo GarciaIn Use$899
AST-1018ServerDell PowerEdge R760—In Use$14,500
AST-1019ServerHPE ProLiant DL380—In Use$12,800
AST-1020LaptopSurface Laptop 7Thomas BauerIn Use$1,899
AST-1021LaptopSurface Laptop 7—In Stock$1,899
AST-1022LicenseMicrosoft 365 E5 (250 seats)—In Use$171,000
AST-1023LicenseContoso Compliance Module (25 seats)—In Use$30,000
AST-1024MonitorDell U2723QE—In Stock$619
AST-1025LaptopLenovo ThinkPad X1Carlos MendozaIn Use$2,099
AST-1026PhoneiPhone 15—Retired$0