5
Open tickets
1
Critical
7
Assets in use
Support tickets
| ID | Subject | Requester | Assignee | Category | Priority | Status |
|---|---|---|---|---|---|---|
| TKT-9001 | Laptop won't boot after update | James Carter | Sara Haddad | Hardware | High | In Progress |
| TKT-9002 | VPN drops every few minutes | Grace Sullivan | Sara Haddad | Network | Medium | Open |
| TKT-9003 | Need access to Finance SharePoint | Chloe Martin | Daniel Okafor | Access | Low | Resolved |
| TKT-9004 | Outlook not syncing on mobile | Elena Petrova | Sara Haddad | Medium | Open | |
| TKT-9005 | Production DB latency spike | Mateo Garcia | Aiko Tanaka | Software | Critical | In Progress |
| TKT-9006 | Request new monitor | Tomás Rivera | Daniel Okafor | Hardware | Low | Closed |
| TKT-9007 | License renewal for Analytics Suite | Chloe Martin | Daniel Okafor | Software | Medium | Open |
| TKT-9008 | MFA reset for new hire | Noah Kim | Sara Haddad | Access | High | Resolved |
Assets
| ID | Type | Model | Assigned to | Status | Value |
|---|---|---|---|---|---|
| AST-1001 | Laptop | Surface Laptop 7 | Elena Petrova | In Use | $1,899 |
| AST-1002 | Laptop | Surface Laptop 7 | James Carter | In Use | $1,899 |
| AST-1003 | Laptop | MacBook Pro 14 | Grace Sullivan | In Use | $2,499 |
| AST-1004 | Monitor | Dell U2723QE | Tomás Rivera | In Use | $619 |
| AST-1005 | Server | Dell PowerEdge R760 | — | In Use | $14,500 |
| AST-1006 | Phone | iPhone 16 | Sofia Romano | In Use | $999 |
| AST-1007 | Laptop | Surface Laptop 7 | — | In Stock | $1,899 |
| AST-1008 | License | Contoso Analytics Suite (50 seats) | — | In Use | $60,000 |
| AST-1009 | Laptop | Lenovo ThinkPad X1 | — | Retired | $0 |